We want you to have your shoes as soon as possible, so you’ll be charged these nonrefundable shipping, duties and taxes at checkout. This saves you the hassle of completing a complicated customs payment process that could delay your delivery. And we definitely don’t want that.
GENERAL
What materials are best for baby shoes?
Baby shoes should be made of breathable materials such as soft leather, cotton, or canvas. These materials allow for proper air circulation, reducing the risk of sweat and discomfort. It is also important to look for shoes with flexible soles to support natural foot movement.
When Can I Get The Quotation?
We will get back to you within 24 hours. If you are urgent, please call us at +86 18680401644 or click on the bottom right "Contact us", or send us an e-mail at kaiing06@babykidshoes.com, then leave your message here. Our sales assistant will reply as soon as possible.
How Do I Select The Right Size Baby Shoes?
Every products page has a size chart at the right of Size, which can help you find the correct shoe you need.
- 11cm ( 0-6 Months)
- 12cm (6-12 Months)
- 13cm (12-18 Months)
How Do You Packing?
- 1 pair in polybag,130-160 pairs in carton box(60*45*40)
- Extra package FYI: Plastic transparent box, paper gift box, cloth bag;
- Port: Guangzhou,Shenzhen,Hongkong
PRODUCTS
What about the MOQ?
Most of our in-stock products' MOQ is 12 pairs, customized service MOQ 300-500 pairs/ color, mix size available.
How Can I Ensure The Goods Quality?
We have
SERVICE
Do You Support ODM/ OEM?
Yes! We accept ODM or OEM order, you can customize your LOGO on
- Cloth Bag
- Gift box
- Paper bag
- Poly Bag
- Label
- Tag
- Embossed Logo
- Printed Logo
Can I Get a Sample For Checking Quality?
Sure! Free samples are supported, but the shipping freight is on your charge. You can send us an e-mail with your targeted product, and then we will reply with the shipping freights.
What about the Lead Time?
It depends on your order quantity. If less than 300, it needs 7 days. If more than 300, that should be negotiated with SA. More details you can view the bottom of product description.
How Is Your Refund Policy?
Apply for a partial or full refund within 30 days from the delivery date.
Quick refunds: Claim within 2 hours after payment for full and immediate refunds.
More details can see our Refund Policy.
Quick refunds: Claim within 2 hours after payment for full and immediate refunds.
More details can see our Refund Policy.
SHIPPING & PAYMENT
What Is Your Payment Terms?
We support various payment terms, and you can choose the proper one for your service. More can be negotiated with our sales.
What Is Your Shipping?
We provide different Logisitcs ship out your goods by sea, air or fast express. Even, you can choose one of the following Logistics Mode:
- Aramex
- DHL
- FedEX
- UPS
- TNT
- EMS
- Yun Express
What should I do if my package is lost or damaged during shipping?
In the unfortunate event that your package is lost or damaged during shipping, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or a refund, depending on the circumstances.
What shipping methods are available for delivery?
We offer a range of shipping methods for delivery, including standard shipping, express shipping, and expedited shipping. The availability of specific shipping methods may vary depending on the destination and the items being shipped. During the checkout process, you will be able to select the shipping method that best suits your needs.
How Can I Track My Order?
Once you have made a purchase from us, you will be provided with an order number. You can then easily track your order by visiting the "Order Tracking".
Do You Ship Internationally?
Yes! We currently ship to America, Europe and Australia, and so on. These options will be available when entering your address at checkout. Orders shipping internationally can take 7 to 15 days to arrive. If is mass quantity, the time may spends longer that SA will negotiate with you.